HomeSupport systemPrestashopLoganceecant' edit modules
  • Customer

    Posted by: optimabrandvicenza, Aug 29, 2016 at 10:13 (8 year ago)

    CMS
    link: domain/adminlis16
    user: admin@leatheritalystore.com
    pass: Optima1990
  • Customer

    Posted by: yame, Aug 30, 2016 at 01:18 (8 year ago)

    Hi mate.

    Thanks for your contacting with support service.
    We checked your site already and it is really weird. We did not meet this issue on our site. Have you customized any files on your site?
    We see that you provided us your FTP account. Please back - up all your database and source - code. Our coder will help you to check this problem and find the solution.
    Please inform us when you finish back - up.

    Looking forwards to getting back your reply soon.
    Regards.
    Yame
  • Customer

    Posted by: yame, Sep 1, 2016 at 04:09 (8 year ago)

    Hi mate.

    Our coder checked your site and he saw that the problem here belongs to Prestashop.
    When he imported your data and setup in another Prestashop version, Advanced top menu module worked well. However it does not run in your site.
    In addition, you do not have permission to access to /adminlis16/index.php on this server. Therefore please contact with Prestashop to get the best support.

    Hope that all your issues will be solved soon.
    Regards.
    Yame
  • Customer

    Posted by: yame, Sep 19, 2016 at 02:54 (8 year ago)

    Hi mate.

    How is your site now?
    If you don't need any assistance from support service, we will close this ticket.
    Please feel free to contact with us in case you get any problems.

    Thanks and regards.
    Yame

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