HomeSupport systemWordPressKuteShopRelated products disappear
  • Customer

    Related products disappear

    Posted by: webeffective Aug 27, 2016 at 23:34 (8 year ago)
    Hi there,
    I have a problem with the related products in every product in my website that when i press on one of them of even just on the blank white area, all the related products are disappear.. just after a few clicks on the right & left directions i can see them again but if i press again they disappear again.
    I attached you an explanation image.
    Thanks a lot!
    Johnny.

    related-products-problem-57c2238850603.jpg
  • Customer

    Posted by: Kazim Vu, Aug 28, 2016 at 16:23 (8 year ago)

    Hi webeffective,
    We check your site and have got the same problem as you mentioned. Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much!
  • Customer

    Posted by: webeffective, Aug 28, 2016 at 17:49 (8 year ago)

    Hello Support,
    I attached you the info via secret information.
    Thanks!
  • Customer

    Posted by: Kazim Vu, Aug 29, 2016 at 08:14 (8 year ago)

    Hi webeffective,
    We got your info. We sent your issue to our developer. We will answer you when we get from them.
    If you have any question, please contact us. We will help you.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Aug 29, 2016 at 09:53 (8 year ago)

    Hi webeffective
    We got your info, we sent your issue to our developer. We will answer you when we get the result from them.
    If you have any question, please contact us. We will help you.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Aug 29, 2016 at 09:59 (8 year ago)

    - About issue: Translation Problems and Problem with Masonry Media grid. We will check and answer you in this ticket.
    Please DO NOT post much ticket. it's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it there, we will answer you as soon as possible.
    We will close all the other ticket and reply you follow this ticket.
    Many thanks.
  • Customer

    Posted by: webeffective, Aug 30, 2016 at 01:40 (8 year ago)

    Ohh sorry for the inconvenience.. i thought that i need to open each problem in a different topic..
    So you have my problems right?
    I'm waiting for your answers.
    Thanks a lot for the support!
    Johnny.
  • Customer

    Posted by: webeffective, Aug 31, 2016 at 23:11 (8 year ago)

    Hello support!
    Is there any progress with my 3 problems i post you?
    Translate issue.
    Gallery issue.
    Related products issue.

    Please update me.. Thanks a lot!
    Johnny.
  • Customer

    Posted by: Kazim Vu, Sep 1, 2016 at 16:08 (8 year ago)

    Hi webeffective
    We got your issues.
    - Translate issue: We check your issue and we do not know why. Maybe the Loco translate does not full support for your language. You can try the WPML plugin. Hope it useful for you.
    - Gallery issue: We have to find the cause of Visual Composer due shortcode(you can see the attachment screenshot). Please contact Visual Composer to fix this. We will also comment with visual composer so that they fix this .
    - Related product issue: We fixed directly on your site. Please check it and let us know.
    Thank you!
  • Customer

    Posted by: webeffective, Sep 7, 2016 at 10:30 (8 year ago)

    Hello support,
    I try to contact Visual Composer support but i need my plugin license number.
    Where can i get it?
    Thanks!
  • Customer

    Posted by: Kazim Vu, Sep 8, 2016 at 08:29 (8 year ago)

    Hi webeffective,
    We purchase license for our theme and our customers can use for free. You can only update the Visual Composer plugin when we release the theme version. We are sorry, we can not give you license numbers.
    Thank you!
  • Customer

    Posted by: webeffective, Sep 10, 2016 at 23:02 (8 year ago)

    So i can't get any support from "wpbakery" the company that create the Visual Composer.
    They asked me for a license number and if i can't get any so they can't give me support to this problem.
    It means that i'm going to stay without any basic gallery in my website. really great!
  • Customer

    Posted by: Kazim Vu, Sep 12, 2016 at 10:42 (8 year ago)

    Hi webeffective,
    We just re-activated VC in your site. PLease check it and let us know.
    Thank you!

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