HomeSupport systemWordPressKuteShopVisual Composer need to update
  • Customer

    Visual Composer need to update

    Posted by: gcompublicidad Aug 23, 2016 at 19:43 (8 year ago)
    I am trying to update visual composer plugins front backend but I coudn´t.
    Could you help me, according with the documentation I have a regular lincense....
    I add a screenshoot.

    Regards
    Richard Vaca

    LICENSE CERTIFICATE : Envato Market Item
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    Licensor's Author Username: kutethemes
    Licensee: Richard Vaca

    For the item:
    KuteShop - Multipurpose WooCommerce WordPress Theme

    https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/13012521
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  • Customer

    Posted by: Kazim Vu, Aug 24, 2016 at 01:43 (8 year ago)

    Hi gcompublicidad,
    We got your question. We included the Visual Composer plugin in our theme for free, so you do not need update it. However you can buy to use it if you want.
    - About Empty Block on my website? Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    NOTE; You posted much ticket. We think you better limit your line by line questions, it's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it there, we will answer you as soon as possible.
    We will close all the other ticket and reply you follow this ticket.
    Many thanks

  • Customer

    Posted by: gcompublicidad, Aug 24, 2016 at 13:38 (8 year ago)

    Sending the requested data.

    Regards,
    Richard Vaca
  • Customer

    Posted by: gcompublicidad, Aug 24, 2016 at 13:47 (8 year ago)

    With respect to visual composer plugin I understand that it is the free version, but I have a problem I can not visualize correctly the plugin in my editor and I get everything in HTML code and not in the format editor visual composer.
    I add a screenshoot.

    Regards,
    Richard Vaca
  • Customer

    Posted by: Kazim Vu, Aug 25, 2016 at 10:11 (8 year ago)

    Hi gcompublicidad,
    We got your issue, you need to go to backend>> Pages>> your Home -Front Pgae>> choose Edit>> click on BACKEND EDITOR button. Your issue will be solved (You can see the attachment screenshot)
    If you have any question, please contact us. We will help you.
    Thank you
  • Customer

    Posted by: gcompublicidad, Sep 7, 2016 at 21:28 (8 year ago)

    There are a empty block on all page of my website.
    I have already check and can´t find where is it
    Could you help me please

    Regards
    Richard
  • Customer

    Posted by: Kazim Vu, Sep 8, 2016 at 02:32 (8 year ago)

    Hi gcompublicidad,
    We check your site and we got the same problem as you mentioned. We check your Dashboard and we do not see where is your Post menu?
    It is your problem. The Post menu, it use to manage the content of blogs page. Maybe you deleted it. (you see the attachment screenshot)
    Thank you!
  • Customer

    Posted by: navarisun, Sep 8, 2016 at 04:42 (8 year ago)

    i also have the same problem and i have the posts menu exist, visual composer is turning shortcodes into html or just code
  • Customer

    Posted by: Kazim Vu, Sep 8, 2016 at 08:40 (8 year ago)

    Hi navarisun,
    Could you please send us your admin login via 'secret information'?or send to our email: ovicsoft.kazimvu@gmail.com. We would like to check directly on your site then show you how to solve your problem.
    Thank you very much!
  • Customer

    Posted by: navarisun, Sep 9, 2016 at 07:07 (8 year ago)

    i have send my info
  • Customer

    Posted by: Kazim Vu, Sep 9, 2016 at 17:23 (8 year ago)

    Hi navarisun,
    we check your site and we got the same problem as you mentioned. We need help from our developer. We will answer you soon when we get the results from them.
    Thank you!
  • Customer

    Posted by: navarisun, Sep 12, 2016 at 02:19 (8 year ago)

    i hope you do this as soon as possible, the payment gateway will review the website this week, and if they see it like this i will be rejected.
    thx for your help and great support
  • Customer

    Posted by: Kazim Vu, Sep 12, 2016 at 03:54 (8 year ago)

    Hi navarisun,
    Our developer need your FTP account. They would like to check directly your code. Please send us your FTP account via secret information.
    Look forward to getting your reply!
  • Customer

    Posted by: navarisun, Sep 12, 2016 at 08:29 (8 year ago)

    here it is
  • Customer

    Posted by: Kazim Vu, Sep 12, 2016 at 10:40 (8 year ago)

    Hi navarisun,
    Thank for your info. We will check and answer you as soon as possible.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Sep 13, 2016 at 09:15 (8 year ago)

    Hi navarisun,
    FTP connect successful however we do not see the web directory. Please check it again and let us know the reason.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Sep 13, 2016 at 09:15 (8 year ago)

    Hi navarisun,
    FTP connect successful however we do not see the web directory. Please check it again and let us know the reason.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Sep 13, 2016 at 09:16 (8 year ago)

    you can see the attachment screenshot
  • Customer

    Posted by: navarisun, Sep 14, 2016 at 14:23 (8 year ago)

    Hello, i have already given the path you should visit, here it is again
    /var/www/html

    so you should erase the /root path and write this one instead
  • Customer

    Posted by: Kazim Vu, Sep 15, 2016 at 09:50 (8 year ago)

    Hi navarisun,
    We got your info. We are checking your issue and answer you as soon as possible.
    Thanks for your patient!
  • Customer

    Posted by: Kazim Vu, Sep 16, 2016 at 08:57 (8 year ago)

    Hi navarisun,
    Your issues solved. We fixed directly on your site. Please check it and let us know your intention.
    Thank you!

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