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  • Customer

    Compare is not working

    Posted by: smartmbbs Aug 22, 2016 at 08:14 (8 year ago)
    Hi support,

    In our site, the compare page is not working properly.
    When two products are added to compare page,it is not showing the first product in the compare page.
    When i remove the first product,then the second product is appearing.
    Please look into it asap.

    Thanks & Regards,
    SmartMBBS
  • Customer

    Posted by: Kazim Vu, Aug 22, 2016 at 09:07 (8 year ago)

    Hi smartmbbs,
    Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much!
  • Customer

    Posted by: Kazim Vu, Aug 22, 2016 at 09:07 (8 year ago)

    :)
  • Customer

    Posted by: smartmbbs, Aug 22, 2016 at 09:50 (8 year ago)

    Hi support,
    We have attached credentials below.

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Aug 23, 2016 at 08:04 (8 year ago)

    Hi smartmbbs,
    Please send us your domain. We would like to check directly your site.
    Thank you!
  • Customer

    Posted by: smartmbbs, Aug 23, 2016 at 08:14 (8 year ago)

    Hi support,

    our domain is www.biomiracle.in

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Aug 23, 2016 at 09:40 (8 year ago)

    Hi smartmbbs
    We check your issue however it's still working well. Could you send us your video clip to describe it?
    Thank you!
  • Customer

    Posted by: smartmbbs, Aug 23, 2016 at 10:11 (8 year ago)

    Hi support ,
    Its working now but it is working after two clicks on the compare button.
    Please solve the Issue asap.

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Aug 23, 2016 at 10:27 (8 year ago)

    Hi smartmbbs,
    Because the first click to choose the product compare and second click to open the compare page.
    We think it works right.
    Thank you!
  • Customer

    Posted by: smartmbbs, Aug 23, 2016 at 14:05 (8 year ago)

    Hi support,

    Compare page is not working properly.
    I will attach a video clip if u provide a mail to me.

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: smartmbbs, Aug 23, 2016 at 16:46 (8 year ago)

    Hi support,

    Create a screencast to show u the issue which am facing. This video size is more than 1MB and this is not getting uploaded here due to filesize limit of 1MB.

    So, i want to upload this in google drive and share it with you. Can u provide me a google account id of urs so that i could share the screencast with you.

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Aug 24, 2016 at 01:05 (8 year ago)

    Hi smartmbbs,
    Please send us via this email: ovicsoft.kazimvu@gmail.com
    Thank you
  • Customer

    Posted by: smartmbbs, Aug 24, 2016 at 10:14 (8 year ago)

    Hi support,

    I have shared a screencast with your google account id of yours.
    Please check it and solve this issues asap.


    Thanks &Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Aug 25, 2016 at 02:18 (8 year ago)

    Hi smartmbbs,
    We got your info, we will discuss with our developer and answer you as soon as possible.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Aug 25, 2016 at 02:26 (8 year ago)

    Could you please send us your FPT login(domain, port numbers, user, password) via 'secret information'? We would like to check directly on your site.
    Thank you very much!
  • Customer

    Posted by: smartmbbs, Aug 25, 2016 at 08:40 (8 year ago)

    Hi support,

    you can check here: http://prestineqa.coopsuite.com/shop/

    FTP credentials are attached in Secret information.

    Thanks n Regards,
    SMARTMBBS
  • Customer

    Posted by: Kazim Vu, Aug 26, 2016 at 03:08 (8 year ago)

    Hi smartmbbs,
    Your issue is checking by our developers. We will answer you soon when they give us the result.
    Thanks for your patience.
  • Customer

    Posted by: smartmbbs, Aug 26, 2016 at 08:25 (8 year ago)

    Hi support,

    Thank you for the info.

    Thanks & Regards,
    SmartMBBS
  • Customer

    Posted by: Kazim Vu, Aug 29, 2016 at 07:49 (8 year ago)

    Hi smartmbbs,
    We check on our demo and we got the same problem as you mentioned. We will fix and update in the next theme version.
    If you have any question, please contact us. We will help you.
    Thank you!
  • Customer

    Posted by: smartmbbs, Aug 29, 2016 at 12:58 (8 year ago)

    Hi Support,

    Thank you for the information.
    We are looking forward for the update.

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Aug 30, 2016 at 02:11 (8 year ago)

    Hi smartmbbs,
    Thanks for your patient!
    Have a nice day!
  • Customer

    Posted by: Kazim Vu, Aug 30, 2016 at 02:11 (8 year ago)

    :)
  • Customer

    Posted by: Kazim Vu, Aug 30, 2016 at 02:29 (8 year ago)

    Hi smartmbbs,
    We checked your site. However, we did not get the same problem as you mentioned. The Price Filter and Checkout page are still working well(you can see the link images below)
    Price Filter is not working
    http://www.awesomescreenshot.com/image/1527620/6eb5e517bc65060df0e293ae470a060d
    Checkout page
    http://www.awesomescreenshot.com/image/1527612/6caaa0d1b1aea7c2cefbb8157c23037f
    NOTE: Please DO NOT post much ticket. It's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it there, we will answer you as soon as possible.
    We will close all the other ticket (http://support.ovicsoft.com/topic/show-topic/22374 and http://support.ovicsoft.com/topic/show-topic/22367) and reply you follow this ticket.
    Many thanks.
  • Customer

    Posted by: smartmbbs, Aug 30, 2016 at 16:04 (8 year ago)

    Hi support,

    we have two issues on our site .
    1) Instead of " create account " checkbox, it is appearing some text.
    2) In the checkout page, " Ship to different address? " field is missing.

    Find the attachment here: http://www.awesomescreenshot.com/showImage?img_id=1530338

    I have attached a reference screenshots below.
    http://www.awesomescreenshot.com/showImage?img_id=1530366

    Thank you,
    SMARTMBBS.
  • Customer

    Posted by: Kazim Vu, Aug 30, 2016 at 17:05 (8 year ago)

    Hi smartmbbs,
    Please check your attachment link above. We can not see anything. Please re-send us your screenshot to describe it.
    Thank you!
  • Customer

    Posted by: smartmbbs, Aug 31, 2016 at 09:17 (8 year ago)

    Hi support,

    Please find the attachment below.

    Thank you.
  • Customer

    Posted by: Kazim Vu, Sep 1, 2016 at 17:13 (8 year ago)

    Hi smartmbbs,
    We checked your site however we did not get the same problem as you mentioned. We do not know where is the create account and Ship to different address in your check out page (you can see the attachment screenshot). Please let us know.
    Thank you!
  • Customer

    Posted by: smartmbbs, Sep 2, 2016 at 08:31 (8 year ago)

    Hi Support,

    Create account is not appearing for you because you are already created an account before in our site. I removed your user now. So " Create an Account " will appear this time.
    And " Ship to different address? " field is missing in the checkout page, that is our issue.
    So please check once and let us know.

    Thank you,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Sep 5, 2016 at 02:57 (8 year ago)

    Hi smartmbbs,
    Your issue is checking by our developers. We will answer you soon when they give us the result.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Sep 5, 2016 at 02:57 (8 year ago)

    Hi smartmbbs,
    Your issue is checking by our developers. We will answer you soon when they give us the result.
    Thank you!
  • Customer

    Posted by: smartmbbs, Sep 7, 2016 at 07:49 (8 year ago)

    Hi Support,

    Thank you. We are waiting for your Solution.

    Thanks & Regards,
    SmartMBBS
  • Customer

    Posted by: Kazim Vu, Sep 9, 2016 at 01:44 (8 year ago)

    Hi smartmbbs,
    Please let us know which is the domain you want to do?
    http://prestineqa.coopsuite.com/wp-login.php (We can not login your backend. It is wrong user or password).
    and
    http://biomiracle.in/wp-admin/ (we can login but we do not see where is the Plugin and Woocommerce menus in the Dashboard - see the attachment screenshot)
    Look forward to getting your reply!
    Kazim Vu.
  • Customer

    Posted by: smartmbbs, Sep 19, 2016 at 15:23 (8 year ago)

    Hi Kazim,
    Sorry for the late response
    I have attached Login info in the secret information.

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Sep 20, 2016 at 01:35 (8 year ago)

    Hi smartmbbs,
    We got your FTP info however we do not know which is your web directory running? (see attachment screenshot) and let us know.
    Look forward to getting your reply!
  • Customer

    Posted by: smartmbbs, Sep 20, 2016 at 10:05 (8 year ago)

    Hi Kazim,
    It is the first one "Content".
    Content is our web directory.

    Thanks & Regards,
    SmartMBBS.
  • Customer

    Posted by: Kazim Vu, Sep 22, 2016 at 10:36 (8 year ago)

    Hi smartmbbs,
    Because you do not install our theme, so we can not help you much in this case. We are sorry.

    Kazim Vu!

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