HomeSupport systemWordPressKuteShopRegarding Visual Compser
  • Customer

    Regarding Visual Compser

    Posted by: amitaroraonline Aug 12, 2016 at 19:25 (8 year ago)
    Hello Team,
    As we have updated wordpress 4.5.3 two marrow, so now our visual composer is stopped working. As i checked in console of Firefox , its giving some Jquery error but i am not able to resolve it. So please me know how to fix it asap.

    visualcomposer-57ae229078c59.png
  • Customer

    Posted by: Kazim Vu, Aug 15, 2016 at 10:22 (8 year ago)

    Hi amitaroraonline
    We got your question. Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much!
  • Customer

    Posted by: amitaroraonline, Aug 16, 2016 at 06:08 (8 year ago)

    Hi Kazim,
    Thanks for the reply. Following are the login details of our website.
    We are looking for your quick response !!

    Thank You !!
  • Customer

    Posted by: Kazim Vu, Aug 16, 2016 at 10:11 (8 year ago)

    Hi amitaroraonline,
    We check your site and have got the same problem as you mentioned. In your case, you need to update the newest theme version (now version 1.5.3.5). After update your theme, please let us know your result.
    Thank you.
  • Customer

    Posted by: amitaroraonline, Aug 17, 2016 at 09:11 (8 year ago)

    Hi Kazim,
    Please let us know, how can we update your newest version. Please let us know the steps by step guide.
    Thank You !!
  • Customer

    Posted by: amitaroraonline, Aug 17, 2016 at 10:07 (8 year ago)

    Currently we are using kutetheme-childVersion: 1.0.0. How can we activate new version in our child theme.
    You have the login details. You can also check from your end as well.

    Waiting for your quick response !!
    Thanks
  • Customer

    Posted by: Kazim Vu, Aug 18, 2016 at 02:55 (8 year ago)

    Hi amitaroraonline,
    We got your question. You need to go to backend>>Appearance>> Themes>> Activate the theme beside (It's the default template) and delete the main theme (not kutetheme-childVersion ). After that click on Add New >> Upload Theme. Please wait until uploading complete and click on Activate.
    Note: DO NOT DELETE kutetheme-childVersion: 1.0.0
    Please let us know your result.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Aug 18, 2016 at 02:55 (8 year ago)

    Hi amitaroraonline,
    We got your question. You need to go to backend>>Appearance>> Themes>> Activate the theme beside (It's the default template) and delete the main theme (not kutetheme-childVersion ). After that click on Add New >> Upload Theme. Please wait until uploading complete and click on Activate.
    Note: DO NOT DELETE kutetheme-childVersion: 1.0.0
    Please let us know your result.
    Thank you!
  • Customer

    Posted by: amitaroraonline, Aug 20, 2016 at 17:07 (8 year ago)

    Hi Team,
    We have updated latest version of the theme(1.5+) but its still not working. So please look into it on priority basis by login into my account. As details shared above.
  • Customer

    Posted by: Kazim Vu, Aug 22, 2016 at 10:39 (8 year ago)

    Hi amitaroraonline,
    It works. Please check it, amitaroraonline,
    If you have any question, please contact us. We will help you as soon as possible.
    Thank you!
  • Customer

    Posted by: amitaroraonline, Aug 22, 2016 at 10:57 (8 year ago)

    Hi kazim,
    Please let me know in brief. where can i check its working fine. As of now, im not able to see my problem fixed. Please check below URL for actual problems and fix it ASAP
    http://www.evernote.com/shard/s170/sh/f730413c-faf9-4f7a-b4f3-9ed0c80669c1/4feb3806bb8d75badd393fdc7ffcb804
    http://www.evernote.com/shard/s170/sh/3049f3c3-6cb9-43ce-bbd9-54bd309eae01/0ac9ef7c24025d7c87c0b1680b3e1ec5

    Looking forward your Quick response !!
    Thanks
  • Customer

    Posted by: amitaroraonline, Aug 22, 2016 at 18:09 (8 year ago)

    Hello team,
    I have one more query to you i.e as we have set default layout for homepage(excluding header and footer). and working fine. But when i want to add new homepage layout e.g. option 6 then categorys and products order are different and also most of the images are missed.
    So i want to know that... Will for each homepage layout we have to set manually or its possible to inherit all the category, product and images as my default home page is running for new option?
    Hope you understand what i want to ask but still if you have any confusion please let us know.
  • Customer

    Posted by: Kazim Vu, Aug 23, 2016 at 07:16 (8 year ago)

    Hi amitaroraonline,
    Because, there are differences in the structure of each option. If you want to change you have to rebuild it. Otherwise we will not need more options like that. Hope you understand.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Aug 23, 2016 at 07:08 (8 year ago)

    Hi
    I can enter your link(you can see the link image below) ,please send us the screenshot to describe it.
    http://www.awesomescreenshot.com/image/1505093/a781c0ee512f87565b0bbd202e50b4bb
    Thank you!

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