HomeSupport systemWordPressKuteShop Can not install Kuteshopthemes V1.5.3.4 ...
  • Customer

    Can not install Kuteshopthemes V1.5.3.4 -->100% success upload then pop up page (Are you sure you want to do this? Please try again!

    Posted by: oanhtran1804 Aug 12, 2016 at 12:02 (8 year ago)
    1) Can not install Kuteshopthemes V1.5.3.4 -->100% success upload then pop up page (Are you sure you want to do this? Please try again!
    --> What should i do?

    2) Do you have document guide for none professional user know how to customize theme easy? Example like this theme: http://doc.accesspressthemes.com/accespress-store-doc/

    3) What should i do with kutetheme-child-v1.0 and also KuteShop PSD Files???

    Thanks
  • Customer

    Posted by: Kazim Vu, Aug 15, 2016 at 09:55 (8 year ago)

    Hi oanhtran1804,
    We are very sorry for delay reply because we do not work at the weekend, hope you understand for us.
    - Issue 1: We are very sorry when hearing that. Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    - issue 2: You can consult our documentations or video clips in http://themeforest.net. It is easy to configure. If you have any question, please contact us. We will help you as soon as possible.
    - issue 3: If you want customize your theme, you need to install the child theme, or not. And the PSD file, it only is the theme demo.

    NOTE: We think you better limit your line by line questions, it's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it here, we will answer you as soon as possible.
    We will close all the other ticket and reply you follow this ticket.
    Thank you.
  • Customer

    Posted by: oanhtran1804, Aug 15, 2016 at 14:05 (8 year ago)

    I'm happy to hear from you.

    Issue 1: I fixed, i try to come here to edit question, but i can not

    Issue 2: I saw your document guide, when i set up, there is notification that i'm use the old version theme, it requires me update, what should i do?

    " Your theme (Kutetheme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme."

    Issue 3: Thanks

    NOTE: As your requires, I'm making list question as attachment, please check it.

  • Customer

    Posted by: oanhtran1804, Aug 15, 2016 at 14:27 (8 year ago)

    Sorry one more question forget to add to file
    13) Can not register an account for member ( i set up anyone can create account as memeber in setting already). What should i do to fix this?

    Hope to hear from you soon,
    Thanks
  • Customer

    Posted by: Kazim Vu, Aug 15, 2016 at 17:06 (8 year ago)

    Hi oanhtran1804,
    We got your issues. Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much
  • Customer

    Posted by: oanhtran1804, Aug 16, 2016 at 10:24 (8 year ago)

    There is just your theme, can you help me without hand my admin, please?
  • Customer

    Posted by: Kazim Vu, Aug 17, 2016 at 16:30 (8 year ago)

    Hi oanhtran1804,
    Please check your email. We just sent you our answers.
    Thank you!
  • Customer

    Posted by: oanhtran1804, Aug 20, 2016 at 13:58 (8 year ago)

    Thank you for your reply,

    About customize, i will need time to check all problem need customize then provide you admin same time. May i know how is the price customize counting?

    About My order status (such as pending payment, shipped, delivered,... click to return). After i test a payment then there is no way for me check how is my order going on

    -> Where are they? How to pick them up to TOP MENU RIGHT? I don't see
  • Customer

    Posted by: Kazim Vu, Aug 21, 2016 at 03:30 (8 year ago)

    Hi oanhtran1804,
    - About customize: Please contact our admin, they will give you any suggestion.
    - About My Order status: Please check the Woocommerce setting on your backend.
    - About How to pick up to Top menu right: Please let us know which's Option you use?
    Thank you!

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