HomeSupport systemWordPressBoutiqueProduct Thumbnails Blurry
  • Customer

    Product Thumbnails Blurry

    Posted by: TheWanderfulSoul Aug 4, 2016 at 18:29 (8 year ago)
    All of my thumbnails are appearing blurry. I changed the specs in the wordpress settings, and have cropped my images to fit the ratio. I also regenerated all of my thumbails. But still, all of my thumbnails are showing up blurry and the new product thumbnails are blurry as well. The product photos are clear on the indivudual product pages, it is only the catalog images that are blurry.

    Screen-Shot-2016-08-04-at-1.29.14-PM-57a3899d66f80.png
  • Customer

    Posted by: Kazim Vu, Aug 5, 2016 at 00:54 (8 year ago)

    Hi TheWanderfulSoul,
    Thank for contacting us.
    We got your question, we will check and answer you as soon as possible.
    NOTE: We think you better limit your line by line questions, it's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it here, we will answer you as soon as possible.
    We will close all the other ticket and reply you follow in this ticket.
    Many thanks
  • Customer

    Posted by: TheWanderfulSoul, Aug 6, 2016 at 21:03 (8 year ago)

    1.) Product Thumbnails Blurry
    All of my thumbnails are appearing blurry. I changed the specs in the wordpress settings, and have cropped my images to fit the ratio. I also regenerated all of my thumbails. But still, all of my thumbnails are showing up blurry and the new product thumbnails are blurry as well. The product photos are clear on the indivudual product pages, it is only the catalog images that are blurry.

    2.) Sold Out Items
    I have a few items that are sold out, but they need to stay in the catalog so customers can see which items are sold out right now, but will be back in stock later. The sold out items do not have a tab that says "sold out" like the "sale" and "new" tab. Is there any way to have this so I don't have to remove visibility or confuse customers with products that look like they're still in stock?

    3.) Product Category Description
    Is there an option to make the product category description hidden? For SEO purposes, it is rather long and necessary to keep it, rather than deleting it. It is a little too long for the mobile and tablet views, making customers scroll a lot before seeing products.
  • Customer

    Posted by: Kazim Vu, Aug 8, 2016 at 03:37 (8 year ago)

    Hi TheWanderfulSoul,
    We got your issue.
    - Issue 1: In Woocommerce >> Setting you set like link image: http://www.awesomescreenshot.com/image/1459444/7fff8d952b010202666f64a2cce01f99
    But when we check your images, that you upload:
    http://www.awesomescreenshot.com/image/1459456/aa8268ee07b83ee648fe42989a466425
    it is very different. You need to re-check your setting or re-edit the size of images.
    - Issues 2-3: In these cases, you need to customize your site. You can consult CUSTOMIZED SERVICES here: http://support.ovicsoft.com/services/customized. We do not support custom work, please understand for us.
    Thank you.
  • Customer

    Posted by: TheWanderfulSoul, Aug 8, 2016 at 16:22 (8 year ago)

    1.) Even photos that are the correct ratio for each of the settings are showing up blurry on the product catalog.
  • Customer

    Posted by: Kazim Vu, Aug 9, 2016 at 01:16 (8 year ago)

    Hi TheWanderfulSoul,
    In Settings section, you set like this (you can see the link image below)
    http://www.awesomescreenshot.com/image/1459444/7fff8d952b010202666f64a2cce01f99
    Please check your Settings section again and let us know your result. (Single Product Image you set: 490 x 600 px but your images product is: 667 x 817 px or more)
    Thank you.
    have a nice day!
  • Customer

    Posted by: TheWanderfulSoul, Aug 10, 2016 at 19:17 (8 year ago)

    Photos are still blurry in the catalog even when the dimensions are exactly the same. I've tried the same dimensions, larger with the same ratio, and larger with a different ratio but everything is still blurry on the product catalog page. I've regenerated thumbnails multiple times.
  • Customer

    Posted by: Kazim Vu, Aug 11, 2016 at 02:55 (8 year ago)

    Hi TheWanderfulSoul,
    Please check your email. We just sent the link that you can compare with your images.
    Thank you.
  • Customer

    Posted by: TheWanderfulSoul, Aug 16, 2016 at 16:37 (8 year ago)

    I have updated to the newest version and am still having the blurry image issue. Is there an update on fixing this?
  • Customer

    Posted by: Kazim Vu, Aug 18, 2016 at 08:23 (8 year ago)

    Hi TheWanderfulSoul,
    Could your send us your product images via our email (ovicsoft.kazimvu@gmail.com)? We would like add and check directly on our site.
    Thank you.
  • Customer

    Posted by: TheWanderfulSoul, Aug 19, 2016 at 23:55 (8 year ago)

    Sent
  • Customer

    Posted by: Kazim Vu, Aug 21, 2016 at 03:36 (8 year ago)

    Hi TheWanderfulSoul,
    We got it, we will check on our theme and show you as soon as possible.
    Thank you.
    Have a nice weekend.
  • Customer

    Posted by: TheWanderfulSoul, Aug 31, 2016 at 13:18 (8 year ago)

    It has been almost a month with this issue, is this getting fixed yet?
  • Customer

    Posted by: Kazim Vu, Sep 1, 2016 at 17:42 (8 year ago)

    Hi TheWanderfulSoul,
    We discussed with our developer about your case. They checked and said that you should increase the brightness and contrast of the images. You can see any images in page 1. It's displaying well.
    Thank you!
  • Customer

    Posted by: TheWanderfulSoul, Sep 2, 2016 at 00:38 (8 year ago)

    That is not a fix at all. The images are not the problem. Most are high quality 300dpi photographs. They look terrible and low quality in the catalog view, especially in the mobile version. The photos look fine in the individual product pages.

    I need this issue fixed as soon as possibly. At latest September 9th. My website is going live soon and I cannot have pixelated photographs representing the website on the initial pages. If this cannot get fixed, I would like a full refund as I will not continue to use this theme.
  • Customer

    Posted by: Kazim Vu, Sep 4, 2016 at 17:52 (8 year ago)

    Hi TheWanderfulSoul,
    We would like to check your site one time again. However We can not login with your info. Could you send us your FTP account (domain, user, password, port numbers) via secret information?
    Thank you!
  • Customer

    Posted by: TheWanderfulSoul, Sep 5, 2016 at 15:15 (8 year ago)

    Manual Settings---
  • Customer

    Posted by: Kazim Vu, Sep 6, 2016 at 09:15 (8 year ago)

    Hi TheWanderfulSoul,
    We need help from our developers, we will answer you soon when they give us the results.
    Thanks for your patient!
  • Customer

    Posted by: TheWanderfulSoul, Sep 7, 2016 at 04:02 (8 year ago)

    Thank you.

    I need this fixed by September 9th. If we cannot get this fixed by then, I would like a full refund as I cannot use this theme with blurry photos.
  • Customer

    Posted by: Kazim Vu, Sep 7, 2016 at 09:07 (8 year ago)

    Hi TheWanderfulSoul,
    We got the results. Our developers checked your site and said that because the background of colorful images so you will see it blurred. You can see with only single background image, the picture will be clearer. Please try to increase the resolution of your original image. Hope it is better.
    Thank you!
  • Customer

    Posted by: TheWanderfulSoul, Sep 7, 2016 at 15:14 (8 year ago)

    This is getting ridiculous. You gave me the same answer as before and nothing has been solved. The photos are at their highest resolution. You even uploaded an image yourself with a plain background and it was still blurry. The images with colorful backgrounds are not the only images with the blurry and pixelation problems. ALL of the images are blurry, it's just easier to notice when it is not on a white background. It makes no sense that the catalog images would be super blurry, yet the product page is very clear and high resolution. It is NOT an issue of the images. It is something going on in the theme.
  • Admin

    Posted by: james, Sep 7, 2016 at 15:19 (8 year ago)

    Dear mate,

    Here is Admin of Kutethemes.

    It is late here. Let me talk with my supporter and coder to see what happened and then reply to you tomorrow. Is that OK with you?

    Many thanks for your patience!
    Cheers
  • Customer

    Posted by: TheWanderfulSoul, Sep 7, 2016 at 16:19 (8 year ago)

    I actually just fixed the issue myself thankfully. But, the mobile category images are still slightly blurry. If you can figure out what is going on in the back end of the theme that is causing this, I would really appreciate it. Many of my website views are from mobile users and I need this fixed before I switch my domain over.
  • Customer

    Posted by: TheWanderfulSoul, Sep 9, 2016 at 14:16 (8 year ago)

    I have found a workaround for the mobile, adding 2 columns in stead of one, making the images smaller and they look better. But, the scrolling products on the front page are still blurry.
  • Customer

    Posted by: Kazim Vu, Sep 12, 2016 at 02:36 (8 year ago)

    Hi TheWanderfulSoul,
    We asked our developers about this. Please try to increase the resolution of your original image. Hope it is better.
    Thank you!
  • Customer

    Posted by: TheWanderfulSoul, Sep 12, 2016 at 18:35 (8 year ago)

    Again, this is about the 3rd time you have given me this answer when it is not the issue. The image already has a resolution of 300dpi. This solves nothing.
  • Customer

    Posted by: Kazim Vu, Sep 19, 2016 at 01:12 (8 year ago)

    Hi TheWanderfulSoul,
    Our coder carefully checked your site. You can only make it brighter by increasing the size of the photo. Why only that image blurred while others are not blurred? Please check your photo again and let us know.
    Thank you!
  • Customer

    Posted by: TheWanderfulSoul, Sep 20, 2016 at 14:09 (8 year ago)

    It does not seem like you are reading what I am telling you. The new products slide on my front page has multiple products in it, all of the products that are showing in that slide are blurry ONLY IN THE SLIDE in the mobile version. I had to fix the blurriness of the product catalog pages myself as you had no constructive help to offer. Somehow your developers could not figure it out, yet I did, with minimal knowledge in this area. All products in the catalog are fine, these same products look fine in the catalog that are in the front page slide. They look blurry ONLY in the front page slide. For the last time, it is NOT the images. It is something going on in your back end.

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