HomeSupport systemWordPressBoutiqueHeader missing
  • Customer

    Header missing

    Posted by: transreal360 Aug 3, 2016 at 10:42 (8 year ago)
    Hi there.

    I've been playing with the theme but now I can't add a header... So I've got two questions:

    1) How can I add a header for my main page? I follow the instructions but I can't find a header block in the visual composer...
    2) How could I completely uninstall boutique theme to start from scratch?

    Thanks in advance for your time
  • Customer

    Posted by: Kazim Vu, Aug 4, 2016 at 01:57 (8 year ago)

    Hi transreal360,
    Thank for contacting us.
    We got your question.
    - Issue 1: How can I add a header for my main page?
    =>> You need to go to backend >> Boutique>>Theme Options>> Header like the link image: http://www.awesomescreenshot.com/image/1450010/42e6d0ac6b9ec2f186c2e1c8e20d25e3
    - issue 2: How could I completely uninstall boutique theme to start from scratch?
    ==> You need to go to backend >> Appearance>> Themes >> and click button Activate the theme beside. After that, you need to return Appearance>> Themes>> Add new the theme you want.
    If you have any question, please contact us. We will answer as soon as possible
    Thank you.
  • Customer

    Posted by: transreal360, Aug 4, 2016 at 08:11 (8 year ago)

    1) As I told you, I follow the instructions. See in 1.png (missed Menu categories) and the result in front page in 2.png (both zipped)

    2) I didn't ask about adding a new theme (and the solution you propose IS NOT WORKING for uninstall boutique). I asked about a fresh installation of your theme when you already have it installed!
  • Customer

    Posted by: Kazim Vu, Aug 4, 2016 at 08:50 (8 year ago)

    Hi transreal360,
    Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much!
  • Customer

    Posted by: Kazim Vu, Aug 8, 2016 at 04:04 (8 year ago)

    Hi transreal360
    - About: missed Menu categories, and asked about a fresh installation of your theme when you already have it installed!?
    ==>> We are sorry however we are not clearly your intention. Could you send us the screenshot or clips to describe it?
    Thank you.
  • Customer

    Posted by: transreal360, Aug 8, 2016 at 13:34 (8 year ago)

    Please, read carefully. Don't mix different issues:

    1) Header is missing in home page and I can´t add it even following your instructions. You asked for credentials, so I gave you here again (for third time).

    2) I thought about a possible solution, that's uninstall COMPLETELY your theme (plugins, woocomerce, etc), and then install it again. In fact, I think this option should be available in every theme. The solution you provided IS NOT WORKING, because it isn't uninstall everything you install with your theme installation. Your solution is only to choose another theme.

    Thanks in advance for your time.
  • Customer

    Posted by: Kazim Vu, Aug 9, 2016 at 07:59 (8 year ago)

    Hi transreal360
    - issue1: Header is missing in home page? Because the Header 1 is empty (you only created the header name, you can see here: http://www.awesomescreenshot.com/image/1463542/de9c4c3054c3c5fa9e1f990ebc62f6d3). That why it can not display. Please re-check it. However, you can use our template header like the attachment screenshot.
    - Issue 2: We will study about your solution. Now, our theme do not support for that.
    Thank you.
  • Customer

    Posted by: transreal360, Aug 9, 2016 at 08:44 (8 year ago)

    Hi
    I'd like to use the template header like your attached screenshot, but it doesn't work
  • Customer

    Posted by: Kazim Vu, Aug 9, 2016 at 09:11 (8 year ago)

    Hi
    Because you have not add Home, Shop,.... in the Primary Menu. You can study How to create Main Menu (Section 6.1 ) in our documentation. Please do follow the instruction of documentation. You will got it.
    Thank you.
  • Customer

    Posted by: transreal360, Aug 5, 2016 at 09:15 (8 year ago)

    Sure, thank you for your time.

    I also like to ask you how to hide all 'shopping' things, meaning, shopping cart icons, money, etc...

    Thanks again.
  • Customer

    Posted by: Kazim Vu, Aug 6, 2016 at 07:35 (8 year ago)

    Hi transreal360,
    We got your info but we can not login to check your site. Could you please re-send us your admin login via 'secret information'?
    - Issue: how to hide all 'shopping' things, meaning, shopping cart icons, money, etc? You need to custom your site. However, we do not support custom work. You can consult CUSTOMIZED SERVICES here: http://support.ovicsoft.com/services/customized
    Thank you.
  • Customer

    Posted by: transreal360, Aug 6, 2016 at 11:36 (8 year ago)

    Sorry about that, please check again, same credentials.
  • Customer

    Posted by: Kazim Vu, Aug 16, 2016 at 02:42 (8 year ago)

    Hi transreal360,
    How is your site? If you have any question, please contact us. We will help you as soon as possible.
    Thank you!

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