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  • Customer

    Brief Description of the product appearing in place where it should not appear

    Posted by: elcamilo Jul 28, 2016 at 18:20 (8 year ago)
    Good afternoon!
    This page in specific is showing a brief product description, there the top of the header , and not to appear there, as it does for it to disappear?

    tela-579a4ce84340e.jpg
  • Customer

    Posted by: Kazim Vu, Jul 29, 2016 at 06:21 (8 year ago)

    Hi elcamilo,
    Thank for contacting us!
    We got your issue and just check your site. It works as the attachment screenshot. We do not see anything as your desciription. Please re-check it. If you have any question, please contact us.
    Thank you!
  • Customer

    Posted by: elcamilo, Jul 29, 2016 at 18:40 (8 year ago)


    Now all my products are with the text up there .
    Please help me .
  • Customer

    Posted by: elcamilo, Jul 29, 2016 at 14:02 (8 year ago)


    I sent the login and password just for you check the page.

    Because the site is still under construction , you can only check the website by logging it.

    Product Link:
    https://usevolver.com/produto/culture-x-war/
  • Customer

    Posted by: elcamilo, Jul 29, 2016 at 18:40 (8 year ago)


    Now all my products are with the text up there .
    Please help me .
  • Customer

    Posted by: Kazim Vu, Aug 1, 2016 at 03:43 (8 year ago)

    Hi elcamilo,
    We are very sorry for delay reply because we do not work at the weekend, hope you understand for us.
    We just checked your site. In your case, we ask for help from our developers.We will answer you as soon as possible.
    Thank you.
  • Customer

    Posted by: elcamilo, Aug 1, 2016 at 16:11 (8 year ago)

    Thank you.
    I ask please try to be responsive support that because we are on the launch date of our store.

    Thank you
  • Customer

    Posted by: Kazim Vu, Aug 2, 2016 at 10:39 (8 year ago)

    Hi elcamilo,
    Our developer check your back-end, they said that you are using much plugins. They need your FTP account to check it. Could you send us the FTP account via "Secret informations"? They would like to check directly on your site then show you how to solve your problem.
    Thank you.
  • Customer

    Posted by: elcamilo, Aug 2, 2016 at 13:15 (8 year ago)

    Good Morning!
    Thank you for the answer , I am forwarding the access information to FTP.

    How is e- commerce really have a good amount of plugins, because we have many rules , if possible give some suggestions , thank you very much .
    Desdes longer required .
  • Customer

    Posted by: Kazim Vu, Aug 3, 2016 at 07:13 (8 year ago)

    Hi elcamilo,
    We are sorry, we can not give a suggestions about this plugin. You can try if it is good for you.
    - Issue: Display a brief product description. We are checking your code, we will show you the result as soon as possible.
    Thank you.
  • Customer

    Posted by: Kazim Vu, Aug 3, 2016 at 07:26 (8 year ago)

    Hi
    We checked and found a conflict between your plugins. It is the WooCommerce Social Media Share Buttons plugin. You can Deactivate this plugin, your problem will be solved. Please let us know your result.
    Thank you.
  • Customer

    Posted by: elcamilo, Aug 3, 2016 at 14:32 (8 year ago)


    Really I disabled and worked yes .
    But I need buttons to share my products.

    Do you have any that indicate?
  • Customer

    Posted by: Kazim Vu, Aug 4, 2016 at 01:15 (8 year ago)

    Hi elcamilo,
    About buttons to share your products. In this issue, you need to customize your site. We do not support custom work. However you can consult in CUSTOMIZED SERVICES (http://support.ovicsoft.com/services/customized).
    Thank you.

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