HomeSupport systemWordPressKuteShopStrange characters in some pages
  • Customer

    Strange characters in some pages

    Posted by: karjistore Jul 28, 2016 at 11:31 (8 year ago)
    Hi,

    I am seeing some strange characters in some pages, It happens, for variable product, it is always visible.

    For other pages, if I am editing the pages with Visual composer, then these characters appears. Please find the screenshots attached
  • Customer

    Posted by: karjistore, Jul 28, 2016 at 11:49 (8 year ago)

    when I try to attach files, here in the support forum I am getting an error message , File type attachment not support.
  • Customer

    Posted by: karjistore, Jul 30, 2016 at 07:15 (8 year ago)

    I sent the images to the emails you have mentioned, Please check
  • Customer

    Posted by: Kazim Vu, Aug 1, 2016 at 01:41 (8 year ago)

    Hi, karjistore!
    OK, I got your screenshot, I will check and reply you ASAP.
    Thanks for your patience!
  • Customer

    Posted by: Kazim Vu, Aug 1, 2016 at 01:44 (8 year ago)

    Could you please send us your admin login via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much
  • Customer

    Posted by: karjistore, Aug 2, 2016 at 14:45 (8 year ago)

    Please check Secret information
  • Customer

    Posted by: karjistore, Aug 2, 2016 at 12:05 (8 year ago)

    Please check Secret information @Kazim Vu
  • Customer

    Posted by: Kazim Vu, Aug 3, 2016 at 00:46 (8 year ago)

    Hi karjistore,
    We are sorry but we need to login your back-end, so could you please send us your admin login + FTP account via 'secret information'? We would like to check directly on your site.
    Thank you.
  • Customer

    Posted by: karjistore, Aug 3, 2016 at 05:14 (8 year ago)

    Please check Secret information
  • Customer

    Posted by: Kazim Vu, Aug 3, 2016 at 09:12 (8 year ago)

    Hi karjistore,
    Could you send us the content we mentioned above. We need your admin login + FPT account. We do not need your Cpanel account.
    Thank you.
  • Customer

    Posted by: karjistore, Aug 3, 2016 at 10:08 (8 year ago)

    please check
  • Customer

    Posted by: karjistore, Aug 4, 2016 at 05:21 (8 year ago)

    can you please check the details
  • Customer

    Posted by: Kazim Vu, Aug 4, 2016 at 08:56 (8 year ago)

    Hi karjistore,
    We got your info. We will discuss with our developers and show you the result as soon as possible.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Aug 4, 2016 at 09:19 (8 year ago)

    Hi karjistore,
    Our developer check your site and said that they did not see where is the strange characters. Could you re-check again and give us that page. We would like to check directly this page.
    Thank you.
  • Customer

    Posted by: karjistore, Aug 4, 2016 at 09:26 (8 year ago)

    Please check the message
  • Customer

    Posted by: Kazim Vu, Aug 4, 2016 at 09:59 (8 year ago)

    Hi
    We need your account that can to login your back-end please.
  • Customer

    Posted by: karjistore, Aug 4, 2016 at 11:19 (8 year ago)

    check secret info
  • Customer

    Posted by: Kazim Vu, Aug 4, 2016 at 15:51 (8 year ago)

    Hi
    We need your admin account + link page that can to login your back-end please. How can you install your theme? We need that admin account please.(Example see the attachment screenshot)
    Thank you!
  • Customer

    Posted by: karjistore, Aug 5, 2016 at 05:59 (8 year ago)

    Please check secret information
  • Customer

    Posted by: Kazim Vu, Aug 5, 2016 at 07:05 (8 year ago)

    Hi karjistore,
    We got it. We will check and answer you as soon as possible.
    Thank you!
  • Customer

    Posted by: karjistore, Aug 5, 2016 at 14:57 (8 year ago)

    thank you
  • Customer

    Posted by: Kazim Vu, Aug 6, 2016 at 04:02 (8 year ago)

    Hi karjistore,
    We got your issue. We check your site and see the Woocommerce Color or Image Variation Swatches plugin, it conflicted with the other plugin in your site. Please Deactive the Woocommerce Color or Image Variation Swatches plugin. Reload your page and let us know your result.
    Have a nice weekend!
    Kazim Vu.
  • Customer

    Posted by: karjistore, Aug 6, 2016 at 05:41 (8 year ago)

    I have deactivated the Woocommerce Color or Image Variation Swatches plugin. But when I enabled visual composer, the characters appeared again.

    If the error was only because of Woocommerce Color or Image Variation Swatches plugin, it should not happen, right ?

    Please check the attachment.

    Thank you
  • Customer

    Posted by: Kazim Vu, Aug 6, 2016 at 08:10 (8 year ago)

    Hi karjistore,
    - We are not sure, when we deactive that plugin, we did not see that strange characters.
    - We just check your site, it is working well. Did you fix it? ( see the link image below)
    http://www.awesomescreenshot.com/image/1457114/ccbfcd486177c6dc3e14a67929aea2bc
    Thank you.
  • Customer

    Posted by: karjistore, Aug 6, 2016 at 08:44 (8 year ago)

    Please check Secret information
  • Customer

    Posted by: karjistore, Aug 6, 2016 at 11:02 (8 year ago)

    I do not know, what wonder you did. The issue is fixed.

    Thanks

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES