HomeSupport systemWordPressBoutiqueProduct page on mobile broken
  • Customer

    Product page on mobile broken

    Posted by: fynessdesign Jul 13, 2016 at 09:23 (8 year ago)
    View single product page in mobile view. The images are no longer in a quick view format but large grid layout. please help fix. They should look like how it looks on regular size website.
    http://www.fervidfit.com/product/kong-crew-neck-tee/?v=1a945c6ed179
  • Customer

    Posted by: Kazim Vu, Jul 14, 2016 at 02:09 (8 year ago)

    Hi fynessdesign !
    we got your issue and we discuss with our administrator about your case and he said that we can not help you to check the customized work that you made on your site, you need to fix it by yourself, hope you understand.
    Thank you!
  • Customer

    Posted by: fynessdesign, Jul 14, 2016 at 04:16 (8 year ago)

    i dont understand. i did not customize anything on this page. it doesn't display the way it used to on mobile.
    Please take a look at my site on this page on mobile
    http://www.fervidfit.com/product/kong-crew-neck-tee/?v=1a945c6ed179
  • Customer

    Posted by: Kazim Vu, Jul 14, 2016 at 09:47 (8 year ago)

    Hi fynessdesign!
    We discussed with our developer they found out your customized work that you made on your site. You may see the attachment screenshot. That why we can not help in this case, you need to fix it by yourself, hope you understand.
    Thank you!
  • Customer

    Posted by: fynessdesign, Jul 14, 2016 at 04:27 (8 year ago)

    The other issue i'm seeing now with the new update is that my product thumbnails are showing up as a lightbox when you click on them. As before when you click on the small product thumbnail.. it simply displayed in the larger image above.
  • Customer

    Posted by: fynessdesign, Jul 14, 2016 at 17:14 (8 year ago)

    ok. i fixed the issue. can you please address my second issue above. thanks
  • Customer

    Posted by: Kazim Vu, Jul 15, 2016 at 02:25 (8 year ago)

    Hi
    Could you please send me the screenshot to describe this issue?
    I am sorry however I haven't got your intention in this case.
    Thanks!
  • Customer

    Posted by: fynessdesign, Jul 15, 2016 at 04:52 (8 year ago)

    on this page: http://www.fervidfit.com/product/kong-crew-neck-tee/?v=1a945c6ed179
    When i click on one of the smaller thumbnail images below the large image, they are displaying in a lightbox (see attached.)
    But what they used to do is display in the large image area instead.
  • Customer

    Posted by: Kazim Vu, Jul 15, 2016 at 09:04 (8 year ago)

    Hi fynessdesign !
    we got your issue and just checked your site. In this case, you need to fix the size of images which are the same size(height and width),if you still got this issue, please let us know, we will help you.
    Thank you!
  • Customer

    Posted by: fynessdesign, Jul 19, 2016 at 19:00 (8 year ago)

    Let me clarify what im looking for.
    i want my product image thumbnails to show up in the large image section when they are clicked. like this
    http://livefitapparel.com/collections/womens/products/premium-raglan-navy
  • Customer

    Posted by: Kazim Vu, Jul 20, 2016 at 02:55 (8 year ago)

    Hi fynessdesign !
    Thanks for your description. To do like this, you need to install YITH WooCommerce Zoom Magnifier plugin, you can download from:
    https://vi.wordpress.org/plugins/yith-woocommerce-zoom-magnifier/. When the Plugin installed successfully. Click Activate Plugin. Then, please reload your page, you will see your result. That issue will be solved.
    Thank you!
  • Customer

    Posted by: fynessdesign, Jul 20, 2016 at 06:32 (8 year ago)

    Now that I did this.. the images work the way i want.. however, now the left side widget area in my product and shop pages is missing.
    http://www.fervidfit.com/product/disciplined-athlete-light-hoodie/?v=1a945c6ed179
  • Customer

    Posted by: fynessdesign, Jul 20, 2016 at 07:06 (8 year ago)

    i fixed the sidebar issue
  • Customer

    Posted by: fynessdesign, Jul 20, 2016 at 07:02 (8 year ago)

    How do i make the zoom magnifier zoom less? in other words.. when you put your mouse over.. it zooms in a lot. i want to capture more area to zoom.
  • Customer

    Posted by: Kazim Vu, Jul 21, 2016 at 01:56 (8 year ago)

    Hi fynessdesign!
    We got your intention however if you want to do that, you need to custom your site or install other plugin. We are sorry, we do not know what is the plugin could help your intention and also do not support for customized works, hope you understand that
    Thank you!
  • Customer

    Posted by: fynessdesign, Jul 21, 2016 at 05:54 (8 year ago)

    ok. you can close this ticket

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