HomeSupport systemPrestashopSuperShopMissing file
  • Customer

    Missing file

    Posted by: haofeili May 28, 2016 at 18:18 (9 year ago)
    hi there,

    Always while i am installing some addons , will get following feedback that some files are missing.
    order-address-advanced.tpl fehlt
    order-carrier-advanced.tpl fehlt
    order-carrier-opc-advanced.tpl fehlt
    order-opc-advanced.tpl fehlt
    order-opc-new-account-advanced.tpl fehlt
    order-payment-advanced.tpl fehlt
    shopping-cart-advanced.tpl fehlt
  • Customer

    Posted by: yame, May 29, 2016 at 02:30 (9 year ago)

    HI mate,

    Thanks for your contacting with support service.
    We got your issue above. Could you please send us your website back-end + FTP account? We would like to check your site.

    Looking forwards to getting back your reply soon.
    Regards.
    Yame
  • Customer

    Posted by: haofeili, Jun 6, 2016 at 09:22 (9 year ago)

    hi

    please check the missing files.

    And on my home page , there is something wrong with "Group Category Module", just dont show any products and display a frame in the middle.

    thank you
  • Customer

    Posted by: haofeili, Jun 7, 2016 at 08:45 (9 year ago)

    sorry my mistake
  • Customer

    Posted by: haofeili, Jun 7, 2016 at 21:01 (9 year ago)

    hi,
    if possible, please check the following server, i changed to other one.
    thx
  • Customer

    Posted by: yame, Jun 8, 2016 at 10:38 (8 year ago)

    Hi mate,

    Thanks for your providing information. Firstly, it is impossible when there are a lot of missing files on our theme as your mentioned above. Perhaps it is your process when you set up this theme. Secondly, we could access to your website back-end but can you give us the full permission? (please open the attached image bellow). And we also could not access to your FTP. Please re-check and inform us.

    Looking forwards to getting back your reply soon.
    Thanks and regards.
    Yame
  • Customer

    Posted by: haofeili, Jun 9, 2016 at 14:05 (8 year ago)

    hi，
    I double checked again.
    I think this is the right log-in Informations.

    Maybe u just to have connect with SFTP?

    And now you have the full access.
    Thank you
  • Customer

    Posted by: haofeili, Jun 10, 2016 at 21:14 (8 year ago)

    have no idea why, but please try again?
    i can connect to back-end site with this mail and password

    thx
  • Manager

    Posted by: yame, Jun 11, 2016 at 03:14 (8 year ago)

    Hi mate.

    With your website back-end, could you please provide us your full permission to access to your site?
    With you FTP, we don't see any data there.
    Could you check again all your sites ad inform us when you finish, please.
    Thank you so much and looking forwards to getting back your reply soon.

    Regards
    Yame
  • Customer

    Posted by: haofeili, Jun 11, 2016 at 08:57 (8 year ago)

    hi，

    Please tell me which directory do you need to see (FTP)

    And you have the full permission to the my site.

    regards
    haofei
  • Customer

    Posted by: haofeili, Jun 14, 2016 at 07:14 (8 year ago)

    hi emilyle,
  • Customer

    Posted by: haofeili, Jun 14, 2016 at 07:29 (8 year ago)

    hi
  • Customer

    Posted by: haofeili, Jun 16, 2016 at 09:27 (8 year ago)

    hi,

    Did you made any changes?
    I dont have any connetctions any more. The server is crashed.

    regards
    haofei

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