• Customer

    Having Serious Trouble Installing Demo

    Posted by: Elepzia Apr 16, 2016 at 00:32 (9 year ago)
    Hello,

    This is the second ticket I open in less than 24 hours of having purchased the theme. I have installed over 25+ themes and this is becoming a bit hectic.

    I am trying to install the demo content in worldofbake.com just as like you have it in "Demo 1" .

    List of Problems:

    1. Vertical Menu Overlaps the gray bar where "24/7 Support" is. This does not happen in your Demo.
    2. Even though all the demo content was successfully imported, I do not have it exactly as in your website. Where are all the pictures etc? I really need it to be 100% the same for reference.
    3. Hot Category Info does not appear
    4. My footer looks nothing like yours in Demo 1 even though I followed step by step your documentation tutorial.
    5. I do not have the top bar that says login/register and other store information. This is important for me because I need my clients to register.
    6. Does your theme bring some type of "About Us" or Page already made that I can just modify?

    It is really important for me that the website looks exactly, exactly, exactly, 100% exactly as your "Demo 1" since I will modify everything starting from there. If I give you all my login details will you be able to do that?

    Let me know,

    Thank you!

  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 01:43 (9 year ago)

    Let me add one more to the list

    7. The icons of the vertical menu are not displaying like in your Demo.
  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 02:14 (9 year ago)

    Another problem:

    8. When adding the KT Mailchimp to the footer and choosing my list and pressing save, it does not save and resets.
  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 02:24 (9 year ago)

    Problems keep coming in:

    9. In the "Accepted Payment Methods" in the footer I am having two problems.
    a) Payment Icons are centered, I need them all the way to the left right next to the "Accepted Payment Methods" if not it looks bad.
    b) I don't want this icons to be links, every time I delete the "#" and click save, it just appears again.

    Let's hope I don't reach problem #10
  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 02:36 (9 year ago)

    This is not a problem but rather a question.

    In the footer: "Hot Searched Keywords" does this autopopulate with website information or is it something I have to put manually?
  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 03:57 (9 year ago)

    Oh no...we did arrive to problem #10 :(

    On the main page right banner of 200x452 next to the slider is not centered and looks like bad positioned. Does not look like in Demo.

    I know that most of my problems have a quick fix, and I am quite sure your wonderful support team will be able to help a client before he goes crazy haha

    Thank you!
  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 04:42 (9 year ago)

    11. Ok so I managed to setup pretty much all the footer section, including the newsletter plugin. Just have one problem.

    It is already set up with MailChimp, my email is already verified and everything, but when putting one of my emails to test it out, I am not receiving anything.
  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 04:47 (9 year ago)

    Sorry for being the biggest pain in the butt you might have encountered :D

    I promise i'll leave a wonderful comment on themeforest and rate 5 stars
  • Customer

    Posted by: Elepzia, Apr 16, 2016 at 18:04 (9 year ago)

    Just one more thing, I just uploaded my logo. How can I make it a little bit bigger? Where do I have to edit those settings? Tried looking for .logo in style.css but couldn't find it
  • Customer

    Posted by: Elepzia, Apr 17, 2016 at 03:50 (9 year ago)

    Problem #11

    Today after fighting with the theme and setting up most of of the things (Several problems still pending to be resolved from the previous list) I encountered another problem.

    I tried creating a category, but it does not add to the Menu. No matter how many categories I create, when I go to "Menu" and then "Vertical Menu", and the in the bottom "Categories" none of the ones I created appear.
  • Customer

    Posted by: Elepzia, Apr 17, 2016 at 04:25 (9 year ago)

    Ok, so after trying, experimenting and seeing what was going on I think I figures the Menu thing.

    Do you guys by any chance add the menu in some odd and weird way rather than the usual, by using "custom links"? Adding the menu category with a direct link like www.website.com/product-category/new-category?
  • Customer

    Posted by: Elepzia, Apr 17, 2016 at 04:28 (9 year ago)

    Ok another thing. My Vertical Menu overlaps with the slide revolution from the main page...

    By the way, the icons that appear next to the category names like in your theme 1, are this added with "Font Awesome"?
  • Customer

    Posted by: Elepzia, Apr 17, 2016 at 16:46 (9 year ago)

    Forget about the categories not adding to the menu. I fixed it.

    My next problem is with Mega Menu and the vertical categories. I have created it and it works well, but I cannot adjust the width of the sub-menu. For example mine goes like this Cookies & Candy > Cookies Supplies - Candy Supplies. This covers the whole width of the page when I would like it to just be shorter.

    How can I do that?
  • Customer

    Posted by: Elepzia, Apr 18, 2016 at 21:46 (9 year ago)

    Hello, since I am getting no response. I have no other option than to just keep adding things here.

    Is there some sort of way to delete the "Alt-Text" from the Menu? For example when I hover a category, I don't want a little gray squared box to appear over it saying "Category"
  • Customer

    Posted by: Elepzia, Apr 19, 2016 at 02:28 (9 year ago)

    Hello Jennifer,

    It is alright I understand. It is just that one buys a theme thinking it is going to work perfectly like the demo, and everyday I am losing money for my store not being open.

    Thank you for being so kind, I can't even imagine what fixing all this problems must be. I will create a file and attach it with updated problems, because some of them I have already fixed.

    In the meanwhile I am going to create an Admin user for you, so you can access my wordpress.
  • Customer

    Posted by: Elepzia, Apr 19, 2016 at 02:47 (9 year ago)

    In secret information you will find the special user I created for you!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible