When the support time for you has expired, please buy one more new package on Themeforest to continue getting our assistance.
Once you complete this manipulation, you can follow these steps below to re-new your information:
Step 1 - Login to our Support forum with your account
Step 2 - Click on your Profile
Step 3 - Scroll down to the All products box, now you will see the name and the Purchase code of your product.
Step 4 - Click on the Renew button to complete your process.