• Customer

    Font and Plugin issue

    Posted by: kmqimportsweb Jun 9, 2021 at 21:52 (11 days ago)
    Hi,

    1. I notice that my home page font has changed to italic. For example - Footer font.
    But only Home page has that issue, if I switch to product page or shop page, the footer font will go back to normal.

    2. One of the plugin is unable to install. It has error "Something went wrong with the plugin API." when try to install it.

    Pleas help.

  • Customer

    Posted by: kmqimportsweb, Jun 9, 2021 at 23:53 (11 days ago)

    Hi,

    About the font issue, I have put a CSS to put it back to normal but the "Find a Store", "View All Product", "SHOP WOMEN" , and etc.. still show italic.
    And please check the plugin issue too.
    Thank you.
  • Customer

    Posted by: yame, Jun 10, 2021 at 09:17 (11 days ago)

    Hi, @kmqimportsweb

    I sent your accounts to my coder and he will check the problem with installing the plugin.
    About the font, I see it changes, so what do you want to get support? Please let me know then my coder will check for you

    Regards,
    Yame
  • Customer

    Posted by: kmqimportsweb, Jun 10, 2021 at 13:40 (11 days ago)

    About the font, the font still are italic in the button font. For example, "only on Home Page" the button such as "SHOP WOMEN, SHOP MEN, or the bottom of the page "Find a Store" are italic instead of normal.

    Thank you for helping the issue.
  • Manager

    Posted by: yame, Jun 11, 2021 at 08:38 (10 days ago)

    You can set up in the back end because these buttons are built-in your page: http://i.prntscr.com/HzjwCStlRGSUjfVw3cy9PA.png
  • Customer

    Posted by: kmqimportsweb, Jun 11, 2021 at 14:40 (9 days ago)

    Hi,

    I had turned off the theme font option but issue was persisted.
  • Supporter

    Posted by: Maason, Jun 13, 2021 at 05:02 (8 days ago)

    Hi kmqimportsweb
    How's it? I just checked your site and did not get the same problems as you mentioned above. The font are not italic. Could you take some screenshot to describe it? I will check again and help you
    Have a nice day!

    Maason
  • Customer

    Posted by: kmqimportsweb, Jun 14, 2021 at 03:48 (7 days ago)

    Hi Maason,

    The issue only occurred on Home Page not on other page.
    I had uploaded the screenshots.
    Thank you.
  • Supporter

    Posted by: Maason, Jun 14, 2021 at 16:04 (6 days ago)

    Hi kmqimportsweb
    I got your issues. My coder will check and update asap and i will inform you when it's done
    Regards,

    Maason
  • Supporter

    Posted by: Maason, Jun 16, 2021 at 03:14 (5 days ago)

    Hi kmqimportsweb
    By the default of theme, it's not italic. My coder's checked and found out the cause( see the attachment screenshot). Did you customized it? Please remove this tag ( i tag) because my theme, it does not have this tag.
    Regards
  • Customer

    Posted by: kmqimportsweb, Jun 16, 2021 at 13:19 (5 days ago)

    I didn't but I think could be a plugin that I had installed before; but I already removed it. It seems the code still stay there.
    Where could I find that code to remove it?
    Also, Is the plugin issue had been resolve?
  • Customer

    Posted by: kmqimportsweb, Jun 16, 2021 at 13:33 (5 days ago)

    Or could you guys remove it?
  • Supporter

    Posted by: Maason, Jun 16, 2021 at 16:06 (4 days ago)

    Hi there
    I connected to coder again. Hope that he will check and remove it. I will inform you when it's done
    Regards
    Maason
  • Customer

    Posted by: kmqimportsweb, Jun 16, 2021 at 18:04 (4 days ago)

    Thank you.
    After that Could I also remove the child theme?
    Also is the plugin issue resolve?
  • Supporter

    Posted by: Maason, Jun 17, 2021 at 00:18 (4 days ago)

    Hi there
    You can remove it. However if you have something change on theme then you should do on the child theme and you change wont be lost when the theme's updated in the future.
    Regards,
    Maason
  • Customer

    Posted by: kmqimportsweb, Jun 17, 2021 at 02:07 (4 days ago)

    Hi Maason,

    Would you able to tell me where could I remove it? I don't know the location.
  • Supporter

    Posted by: Maason, Jun 17, 2021 at 05:37 (4 days ago)

    Hi kmqimportsweb
    It worked when coder removed that tag. Please check your site and let me know your results.
    if you are satisfied with my support, please go here: http://themeforest.net/downloads then rate me a good review + 5 stars. Your good review it's really very worth with me.
    Thank you and Have a great day!

    Regards,
    Maason
  • Customer

    Posted by: kmqimportsweb, Jun 17, 2021 at 17:37 (3 days ago)

    Thank you for you help.
    Before I close the case and leave some review, I would also like to know how about the plugin issue? Because the alert is still on the dashboard and still unable to install it due the the wrong API.
  • Supporter

    Posted by: Maason, Jun 17, 2021 at 23:40 (3 days ago)

    Goodmorning
    Because you are using the Multi-Step Checkout for WooCommerce, it includes the YITH WooCommerce Multi-step Checkout plugin that's why it shows on dashboard. It's there and won't be affected to the theme.
    Please contact to me if you have any questions about theme. I will check and reply you asap.
    Thank you and have a nice day!
    Regards,
    Maason
  • Customer

    Posted by: kmqimportsweb, Jun 18, 2021 at 01:20 (3 days ago)

    Hi,
    I didn't installed the Multi-Step Checkout for WooCommerce. Is it come with the theme? If so, if I have Multi-Step Checkout for WooCommerce, I don't need the YITH WooCommerce Multi-step Checkout right?
    Thank you.
  • Supporter

    Posted by: Maason, Jun 18, 2021 at 07:11 (3 days ago)

    Yes if it's enough for you
    Regards
  • Customer

    Posted by: kmqimportsweb, Jun 18, 2021 at 19:17 (2 days ago)

    Got it. Thank you for your supports. I will close this case.

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