HomeSupport systemWordPressEliahNon-editable and non-accessible pages
  • Customer

    Non-editable and non-accessible pages

    Posted by: LMISOLUTIONS Mar 1, 2021 at 15:14 (3 year ago)
    After purchasing the template and installing the demo, the pages are not editable by Elementor (the preview could not be loaded, the only possible back button), nor are they displayed (Not found) although they are present in the "Pages" tab of WordPress.
    Each attempt to change the page titles fails with the message "Update Failed. The response is not a valid JSON response.  "
    How can we solve these problems?
  • Customer

    Posted by: yame, Mar 2, 2021 at 03:34 (3 year ago)

    Hi, @LMISOLUTIONS

    Could you please provide me your admin account?
    I would like to access your site and then help you to check
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: LMISOLUTIONS, Mar 2, 2021 at 08:19 (3 year ago)

    Hello yame,

    Here is the website : http://david-creations.cloudapps.fr/
    The login and the password are available as secret information in this message.

    Regards,
  • Manager

    Posted by: yame, Mar 4, 2021 at 08:09 (3 year ago)

    Thanks. But we cannot access your FTP account: https://prnt.sc/10cr8pa
    Pls check again then let me know when it works
  • Customer

    Posted by: LMISOLUTIONS, Mar 4, 2021 at 13:51 (3 year ago)

    Hello,

    We do not have FTP access, but WP File Manager has been installed and activated. Hopefully it will be useful for you.

    Thank you and have a nice day.
  • Manager

    Posted by: yame, Mar 5, 2021 at 03:12 (3 year ago)

    I already sent your admin account to my coder. He is checking.
    I will inform you when I get his feedback. Thanks for your patience!
  • Customer

    Posted by: LMISOLUTIONS, Apr 2, 2021 at 13:06 (3 year ago)

    Hello,
    It's been almost a month now, do you have any feedback from your coder on the problem?
    Wishing you a pleasant afternoon.
    Sincerely greetings.
  • Manager

    Posted by: yame, Apr 3, 2021 at 03:50 (3 year ago)

    OMG. I am really sorry about that. My coder already sent me the feedback. It was in the box chat. So I have missed the message.
    I am so sorry about this and thank you so much for reminding me :(

    He said that it was because of this: https://prnt.sc/112tka4
    He also deactivated all plugins and our theme, the problem still occurred. So, you can check again with your hosting manager about it to get the needed information.

    Thank you so much!!!!

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