HomeSupport systemWordPressEliahI cannot use wordpress Custom CSS
  • Customer

    I cannot use wordpress Custom CSS

    Posted by: drilippi Feb 12, 2021 at 17:56 (3 year ago)
    Hello,

    After my previous ticket, I get a "critical error" message when trying to access the customizer.

    Thanks
  • Customer

    Posted by: yame, Feb 14, 2021 at 07:19 (3 year ago)

    Hi, @drilippi

    Could you pls take the screenshot about this problem?
    Then I will access your site and check for you

    Regards,
    Yame
  • Customer

    Posted by: drilippi, Feb 15, 2021 at 21:03 (3 year ago)

    Hello,

    I get a default wordpress error, printscreen attached

    Thanks
    error-602ae189deff8.png
  • Manager

    Posted by: yame, Feb 16, 2021 at 11:30 (3 year ago)

    I mean the screenshot of the step you did then you would see the problem.
    I will follow then check if I see the same with you.
  • Customer

    Posted by: drilippi, Feb 16, 2021 at 16:01 (3 year ago)

    Hello,

    Here are the screenshots.
    Admin panel > Appearance > Customize > Error

    Thanks
    step01-602bec6886766.png
    step2-602bec688aa6a.png
    step03-602bec688d984.png
  • Manager

    Posted by: yame, Feb 17, 2021 at 02:58 (3 year ago)

    Here you are: https://prnt.sc/zsuqlq I still access this section and edit something properly. I don't see the error.
    Pls check again then let me know
  • Customer

    Posted by: drilippi, Feb 17, 2021 at 13:23 (3 year ago)

    Hello,

    I noticed when I go in Appearance > Themes and then click on the theme "Custumize" button it works e goes to the URL:
    [....]/wp-admin/customize.php?theme=eliah&return=%2Fdev2020%2Fwp-admin%2Fthemes.php
    And it works

    But if I click on the menu item Appearance > Customize, I get redirected here and get the error:
    [....]/wp-admin/customize.php?return=%2Fdev2020%2Fwp-admin%2Fthemes.php
  • Manager

    Posted by: yame, Feb 19, 2021 at 02:28 (3 year ago)

    Is this what you mean? https://www.awesomescreenshot.com/video/2808034
    Pls check the video I took. I did as your guideline and I see it still works.
    Could you pls take the video also?
  • Customer

    Posted by: drilippi, Feb 24, 2021 at 17:30 (3 year ago)

    I'm sorry for the long time to reply.
    The video https://www.awesomescreenshot.com/video/2808034 is no longer available

    Here is a recording showing how I get the error: https://www.awesomescreenshot.com/video/2862511?key=b9b42d271dfb036753c76a58bb4c84cf

    Thanks

  • Manager

    Posted by: yame, Feb 25, 2021 at 04:20 (3 year ago)

    Please try again with this link: https://drive.google.com/file/d/1yv6Dh186BQMX8dBY_NOg2EachHVyCRLH/view?usp=sharing
    I hope that you can see it. I still do not get the same trouble :(
  • Customer

    Posted by: drilippi, Feb 26, 2021 at 21:23 (3 year ago)

    very weird.

    Just checked now, still the same: https://www.awesomescreenshot.com/video/2890894?key=1bce7d0e7a39976da9002d7100a66a3a
  • Manager

    Posted by: yame, Feb 27, 2021 at 09:47 (3 year ago)

    I have checked again and it still works. I don't see the same problem so we don't know how to fix it. :(

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