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  • Customer

    Second language pages not visible

    Posted by: revenuesrl Sep 24, 2020 at 08:27 (3 year ago)
    Hello,
    we contact you for a problem with your theme.
    We start to translate it in another language with WPML plugin.
    The default language work perfectly but the second language not. It always give a white content page.
    For exemple:
    https://www.caffeonline.net/chi-siamo/
    https://www.caffeonline.net/en/about-us/

    With our hosting rised the timeout parameters in the server, but the issue still exists.
    We tried to disable all plugins (except the once require by your theme) and problem still exists. If we disable the theme and active the default one of wrodpress, the english pages work perfectly.

    Can you take a look?

    Thank you very much.
  • Customer

    Posted by: yame, Sep 25, 2020 at 01:33 (3 year ago)

    Hi @revenuesrl,

    I will send your issue to my coder. Let him check. Then I will inform you later when I get his feedback

    Thanks for your patience!

    Regards,
    Yame
  • Manager

    Posted by: yame, Sep 28, 2020 at 02:41 (3 year ago)

    I got the feedback:

    It is because you still did not translate these pages into the language EN: https://prnt.sc/up05ht
    So you should translate all your pages then check again. Thank you!
  • Customer

    Posted by: revenuesrl, Sep 28, 2020 at 09:15 (3 year ago)

    I don't understand, some pages are still translated and yet they are still not visible. Example: the AboutUs page is traslated, this is the url:
    https://www.caffeonline.net/en/about-us
    but this url does't work.
    Please give me more details to solve the problem
    traslated-pages-EN-side-5f71a9b385c08.jpg
  • Manager

    Posted by: yame, Sep 29, 2020 at 03:29 (3 year ago)

    Okay let my coder check again. Then I will inform you later
  • Manager

    Posted by: yame, Sep 30, 2020 at 02:12 (3 year ago)

    My coder found out the reason:
    You settings the menu and built the menu wrong. It creates an infinite loop so it can't load. My coder disabled some settings in Megamenu, now it's fine.
    Now, you should check again all your megamenu items. Remove or edit again all the inner menus so that it will not create an infinite loop.
  • Customer

    Posted by: revenuesrl, Sep 30, 2020 at 08:51 (3 year ago)

    Ok, I'm trying to navigate the site and now the problem in also: clicking on one of the menu categories on the left I get the response "Error 404".

    Also we need to understand how to reset the megamenu without recreating the loop, because we need it to work as we had set it before your verification.

    Please help me quikly because now the site does't work. Thank you
  • Manager

    Posted by: yame, Oct 1, 2020 at 09:59 (3 year ago)

    I am also waiting for my coder. He will let you know what he did, then guide you on how to do it.
    Thanks for your patience!
  • Customer

    Posted by: revenuesrl, Oct 4, 2020 at 06:59 (3 year ago)

    Hi,
    Have you news for me? the situation is quite urgent as the site is partially out of order. I ask you to let me know as soon as possible. Thank you
  • Manager

    Posted by: yame, Oct 4, 2020 at 11:30 (3 year ago)

    Ahh, yes. He gave me the answer :(

    When you build a menu item, for example, https://prnt.sc/usux4d > https://prnt.sc/usuxde, then the megamenu named: Mega Menu 3300 should not contain again all the Main menu item. I mean, all these menu items should not be contained in a mega menu: https://prnt.sc/usuxzk, it will create the loop then your pages will not be loaded correctly.

    Just check again all your mega menu items, with all menu items built in. And let me know if you are still confused. Thank you!
  • Customer

    Posted by: revenuesrl, Oct 5, 2020 at 14:07 (3 year ago)

    ok, this is loop related. You didn't give me an answer for the other problem: I'm trying to navigate the site and now the problem in also: clicking on one of the menu categories on the left of the Shop I get the response "Error 404". This after that you have eliminated the megamenu loop.

    Please let me know as soon as possible.
    404Error-5f7b28b300f8b.jpg
  • Customer

    Posted by: revenuesrl, Oct 6, 2020 at 16:06 (3 year ago)

    Hi, it seems the problems have been solved. for now thanks
  • Manager

    Posted by: yame, Oct 7, 2020 at 09:44 (3 year ago)

    Okay. I see.
    So please submit a new ticket when you need help.

    Have a nice day!
    Regards,
    Yame

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