Kutethemes

Customer

The theme not working well (((((((( urgent )))))))

Posted by: sonnyh Aug 20, 2020 at 04:55 (3 year ago)

Hi, This is my website: kmall21.com

i just found out the theme not working well on my website suddenly. and Yame just help me to update the theme plugin yesterday, and solve the old problem, but there are another problem show up.

for now the website is show well on English version, but when i change it to other language, it will be like the image i attached, and i don't have this issue before. please help!!!!!!!!!

Untitled-1-5f3e02249c451.gif

Customer

Posted by: sonnyh, Aug 20, 2020 at 11:49 (3 year ago)

Is anyone can help???
Customer

Posted by: yame, Aug 21, 2020 at 02:03 (3 year ago)

Hi,

This is your site in EN: https://prnt.sc/u375ls
This is your site in Chines: https://prnt.sc/u375v7

Just the languages were changed. There is nothing changed. So could you please let me know the difference? Then I will check for you

Regards,
Yame
Customer

Posted by: sonnyh, Aug 21, 2020 at 02:29 (3 year ago)

For th eng version, is working well, but the Chinese version is not working well, you can see the top banner image missing, the website footer also be cut , please see the image

https://prnt.sc/u37h8u
https://prnt.sc/u37haf
https://prnt.sc/u37hdo
Customer

Posted by: sonnyh, Aug 21, 2020 at 03:31 (3 year ago)

and this is english is:

https://prnt.sc/u383t8
https://prnt.sc/u383x0
https://prnt.sc/u3840m
Customer

Posted by: sonnyh, Aug 21, 2020 at 03:54 (3 year ago)

would you please help to check.....
Manager

Posted by: yame, Aug 21, 2020 at 07:16 (3 year ago)

I sent your accounts to my coder. He will take a look and I will inform you later when I get his answer

Thanks for your patience!
Customer

Posted by: sonnyh, Aug 21, 2020 at 07:22 (3 year ago)

Thank you so much Yame!!
Manager

Posted by: yame, Aug 21, 2020 at 11:13 (3 year ago)

It's done for you. Pls clear the cache of your browser and check it again

If you are satisfied with this support, hope that you will spend a little time and go to this website:
https://themeforest.net/item/voka-fashion-accessories-woocommerce-theme/reviews/22555312 and leave your 5 stars and your good comments there. It is really worth to me

Thank you so much!
Yame
Customer

Posted by: sonnyh, Aug 21, 2020 at 11:43 (3 year ago)

thank you so much!!!!
Manager

Posted by: yame, Aug 23, 2020 at 15:23 (3 year ago)

You're welcome.
Hope that you will rate with 5 stars for me ^^
Thank you!

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