HomeSupport systemWordPressLewearinstalling the theme
  • Customer

    installing the theme

    Posted by: abomokhahmed Jul 2, 2020 at 07:12 (3 year ago)
    Hii
    I have an issue installing a theme of yours.
    this is the link:
    https://themeforest.net/item/lewear-multipurpose-woocommerce-theme/24743918

    the demo data doesn't work will with my site, it's obvies there are several missing files:
    sultana.co.il
    so please, send me a response as quickly as possible, or just refund me.
    I need to know if all database will be reset, and how you fixed this.

    have a nice day
  • Customer

    Posted by: yame, Jul 2, 2020 at 11:48 (3 year ago)

    Hi @abomokhahmed,

    Could you please provide me your admin account of your site? I would like to check and will help you.
    Let me know which homepage you want, then I will check and help you to re-install the theme

    Regards,
    Yame
  • Customer

    Posted by: abomokhahmed, Jul 2, 2020 at 12:38 (3 year ago)

    sure, admin user is attached
  • Manager

    Posted by: yame, Jul 3, 2020 at 09:07 (3 year ago)

    Your FTP account is not correct: https://prnt.sc/tb0bs5
    Can I reset your entire site? Do you need to back up anything first?
  • Customer

    Posted by: abomokhahmed, Jul 3, 2020 at 10:53 (3 year ago)

    yes of course, you can reset it.
    I changed the ftp password
  • Customer

    Posted by: abomokhahmed, Jul 4, 2020 at 08:37 (3 year ago)

    Hii
    I see you tried to install the theme and it's causing critical error on the website.
    This happened to me before with your theme.
    Please try to fix it quickly until today, or just refund me with my money.
    I am commited to my client and we are late to the schedule.
    If you don't know how to fix, then just tell me and refund me.
    thanks and have a nice day
  • Customer

    Posted by: abomokhahmed, Jul 4, 2020 at 08:40 (3 year ago)

    Here is the message i Got:

    Notice: Undefined index: ajax-search-for-woocommerce in /home/sultanac/domains/sultana.co.il/public_html/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php on line 15741

    Fatal error: Uncaught TypeError: Argument 1 passed to Freemius::get_api_user_scope_by_user() must be an instance of FS_User, bool given, called in /home/sultanac/domains/sultana.co.il/public_html/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php on line 22011 and defined in /home/sultanac/domains/sultana.co.il/public_html/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php:22025 Stack trace: #0 /home/sultanac/domains/sultana.co.il/public_html/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php(22011): Freemius->get_api_user_scope_by_user(false) #1 /home/sultanac/domains/sultana.co.il/public_html/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php(22050): Freemius->get_api_user_scope(false) #2 /home/sultanac/domains/sultana.co.il/public_html/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php(19079): Freemius->get_current_or_network_user_api_scope() #3 /home/sultanac/domain in /home/sultanac/domains/sultana.co.il/public_html/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php on line 22025
    There has been a critical error on your website.

  • Manager

    Posted by: yame, Jul 6, 2020 at 07:01 (3 year ago)

    Excuse me, have you changed your admin account? Because I cannot access it: https://prnt.sc/tcjkk2
    And, we still cannot connect your ftp account also: https://prnt.sc/tcjld4
    Please make sure that all is working.

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