HomeSupport systemWordPressVokaPayment page problem
  • Customer

    Payment page problem

    Posted by: oumtalhah May 31, 2020 at 18:20 (3 year ago)
    hello, my problem is this:
    When I try to place an order, I click on "validate my order", I enter my delivery information (address ...) and then the "next" button does not work. I click but nothing happens. Is there a problem with the Ovic Addon Toolkit plugin maybe? Thanks for your help
  • Customer

    Posted by: yame, Jun 1, 2020 at 09:31 (3 year ago)

    Hi,

    I got you :D
    I replied to your email also. And pls be patient to wait. My coder will check and I will inform you later

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: oumtalhah, Jun 1, 2020 at 13:04 (3 year ago)

    Ok yes, thanks for your help
  • Manager

    Posted by: yame, Jun 2, 2020 at 01:01 (3 year ago)

    Thanks !
  • Customer

    Posted by: oumtalhah, Jun 3, 2020 at 08:10 (3 year ago)

    Hello, I wanted to know if you had perhaps found the origin of my problem, in order to be reassured and to know if a solution is possible.
    Customers would like to order and they are blocked because they cannot validate their order.
    Thank you
  • Customer

    Posted by: oumtalhah, Jun 5, 2020 at 16:53 (3 year ago)

    Hello Yame,

    How are you today ?

    I apologize for disturbing you, I would like to know if you had had time to see for my problem on my site.

    And if it would take a long time, because I have two customers who want to order and I am afraid of losing these orders.

    Thank you for your answer,
  • Manager

    Posted by: yame, Jun 9, 2020 at 10:35 (3 year ago)

    OHH sorry. I thought that I replied this ticket.

    My coder said that it might be caused by this plugin: YITH WooCommerce Multi-step Checkout
    Even we required this plugin on the theme but we do not develop it. So you can contact the author of this plugin to get support. They may give you assistance. Just try and let me know the result

    Thank you!
  • Customer

    Posted by: oumtalhah, Aug 18, 2020 at 08:31 (3 year ago)

    hello, I had to remove this plugin for the payment page to work. But I created a new ticket because I have several new problems ... :-(
  • Manager

    Posted by: yame, Aug 19, 2020 at 03:05 (3 year ago)

    Yes, I also checked and sent it to my coder. May I close this ticket?
    Thank you!

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